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Returns & Exchanges
At Veil With Grace, we are committed to providing high-quality products and ensuring customer satisfaction. Please read our Returns & Exchanges Policy carefully before making a purchase.
1. Exchange Policy
We offer exchanges only. We do not offer refunds for any purchases.
You may request an exchange within 14 days of receiving your order, provided that:
- The item is unused, unworn, and unwashed.
- All original tags and packaging are intact.
- The item is in its original condition.
- You provide proof of purchase or your order number.
2. Non-Exchangeable Items
The following items are not eligible for exchange:
- Items returned after 14 days of delivery.
- Worn, washed, damaged, or altered products.
- Products without original tags or packaging.
- Items marked as Final Sale or Clearance (if applicable).
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item so we can review your request and arrange a replacement or exchange where applicable.
4. Exchange Process
To request an exchange:
- Contact us through the contact form on our website within 14 days of receiving your order.
- Include your order number and the reason for the exchange.
- Wait for exchange approval and return instructions before sending the item.
- Once the returned item passes inspection, we will process your exchange.
5. Shipping Costs
Unless the exchange is due to a damaged, defective, or incorrect item, customers are responsible for the shipping costs associated with returning the item and receiving the exchanged item.
6. No Refunds
All sales are final. Veil With Grace does not provide refunds for any products or orders.
7. Policy Updates
We reserve the right to modify this Returns & Exchanges Policy at any time. Any changes will be posted on this page with the updated effective date. If you have any questions regarding this policy, please contact us through the contact form on our website.